18/03/2020
Never could we have imagined it, but this is a time that Aldemar’s motto “Celebrate Life” needs to be applied at home for some time.
Given these unprecedented circumstances and in an effort to stop the spread of coronavirus (COVID-19), the Greek government has taken all necessary measures and some of them concern the tourism industry. According to the ministerial decision (March 14th), all the seasonal accommodation tourist units in Greece -including Aldemar Resorts- will remain temporarily closed from March 15th until April 30th. The decision was signed by the Ministers of Development and Investment, Adonis Georgiadis; Citizen’s Protection, Mihalis Crysohoidis; Labor, Ioannis Vroutsis; Health, Vassilis Kikilias; and Interior, Panagiotis Theodorikakos.
Health & Safety
Aldemar Resorts’ mission has always been to offer its guests supreme hospitality services by demonstrating a high level of responsibility towards people, society and the natural environment. Now, more than ever, we stay focused on this mission. We stay informed following The World Health Organization’s recommendations and the National Public Health Organization’s updates and we fully comply with the state’s directions by applying all preventative measures. We already act proactively by doing everything needed to offer our guests a completely safe environment and a concern-free stay as soon as our Resorts start their operation. We reassure you that following the official directions, all health measures on hygiene and cleaning are and will be kept thoroughly by specifically trained personnel throughout the season and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Flexibility and Cancellation Policy
Therefore, guided by our purpose of care and our commitment to guest experience, we are adjusting our policies to allow full flexibility to help you reschedule the trip you had planned in Aldemar Resorts.
The following adjusted policies have been determined based on the recent ministerial decision (see above). In case of the regulation’s update and the extension of the temporary closure, the dates of our policies will be changed accordingly.
A. Existing Reservations
A1. All reservations that were completed before March 15th with arrival date from March 15th until April 30th are entitled to be rescheduled upon availability or to be canceled without penalty, up to 24hours before arrival date.
A2. All the non-refundable rate reservations that were completed before March 15th with arrival date from March 15th until April 30th are entitled to be rescheduled upon availability without penalty and according to the initial reservation’s terms (SPO/EB).
B. Future Reservations
The reservations that will be made from March 15th until April 30th with arrival within season 2020 may be rescheduled upon availability or canceled without penalty, up to 48hours before arrival date.
Dedicated email communication
We know what holidays with your friends and loved ones mean to you and we’ll do our best to keep dreaming of it till you arrive in Aldemar Resorts this summer. In order to ease this process and have a direct contact, contact us at ask@aldemar.gr to reschedule your arrival or any other relevant inquires.
The times are clearly unusual but we keep rolling and we are looking forward to welcoming you at our resorts soon! Till then be safe. Stay home but let your mind travel.
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